Simon's Weblog

Never give them an opening

I was having trouble with my mobile service, so I called my provider.

I foolishly, because I was trying not to be a jerk, started the conversation with “I’m not sure if it’s my phone but ….”

For the whole conversation he just kept going back to that, when I would explain my issue to him he’d refer to my phone. Didn’t matter now what I said he would refer to my phone.

I came away actually thinking there might be something wrong with my phone.

Later that morning service returned as normal. And then today I get an email saying there were service issues yesterday and please accept their apologies. Thanks.

I still have the same phone!